Technology versus Policy: The Race to Tackle Government Records

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The Clinton private email controversy has placed compliance with Federal Records Management regulations and policy under the microscope. This controversy comes 16 years after a GAO report alerted Congress by stating, “Records generated electronically, such as electronic mail (E-mail) messages, word processing documents, CD ROMs, and World Wide Web site pages, present an archival challenge for NARA and agencies because these technologies are new and changing very rapidly.”

To effectively implement a records management program, it is essential to securely capture, perfect, extract and enrich information from a wide variety of sources. By performing this work at the point of origin, an Agency can consistently automate the processes that categorize and classify the information in a standard way for eventual records handling. Intelligent capture can provide rich context for information processing which greatly enhances the automation of vital records, reducing human input and minimizing errors.

Six speakers shared their thoughts and insights on using technology to meet the challenges of the Presidential Directive. See below for more information on our speakers and their presentations.

Multi-Channel Capture and Facilitating Records Management in the “First Mile” Download Presentation

To effectively implement a records management program, it is essential to securely capture, perfect, extract and enrich information from a wide variety of sources. By performing this work at the point of origin, an Agency can consistently automate the processes that categorize and classify the information in a standard way for eventual records handling. Intelligent capture can provide rich context for information processing which greatly enhances the automation of vital records, reducing human input and minimizing errors.

Dave Caldeira – Senior Vice President of Product and Solutions Marketing, Kofax

Dave joined Kofax in March of 2014 to lead the Product and Solutions Marketing team for Kofax’s portfolio of smart process solutions that help customers transform and simplify the First Mile™ of customer engagement. He has over 30 years of experience in the enterprise software and professional IT service industries. From 2001 to 2014, Dave held executive positions at FileNet/IBM. In those positions, he was responsible for leading product marketing and strategy for the FileNet/IBM ECM portfolio with a focus on content-centric BPM and Advanced Case Management solutions. Prior to joining FileNet, Dave spent 12 years with IMA, a Customer Interaction Management vendor, where he served in a variety of executive positions. Dave earned his Bachelor’s degree in Engineering from the University of Connecticut.

Adoption and Use of Technology – Lessons Learned from Classification Management Download Presentation

Managing government records throughout the records lifecycle includes work at the back end to prepare those records for public release. As electronic records managers we are confronted with a very different kind of “big data” problem when millions of documents must be prepared for public release. Today’s research and tools are focused on finding needles in a haystack of government records. At the end of the lifecycle records custodians must make decisions based on the full content of each and every page of information that constitutes the haystack. This presentation will provide a very different perspective on managing electronic records.

Harry Cooper – Chief of Classification Management and Collaboration Group, Central Intelligence Agency

Harry Cooper has over 36 years of federal service including 10 years on active duty with the U.S. Navy Seabees working a variety of construction projects worldwide, service with the U.S. State Department providing physical and technical security services for embassies in Europe and South America, and service with the Central Intelligence Agency (CIA) in a variety of roles, including physical and technical security, security threat analysis, and security education.

During the past 15 years his work has focused on information security policy and law. In this role he helped draft Presidential Executive Orders on Classified National Security Information, Classified Information Programs for State, Local, Tribal, and Private Sector Entities, and Controlled Unclassified Information. In addition, he has also played a role in development of the implementing directives for those Executive Orders and participates in a wide array of community fora related to classification, information sharing, compartmented programs, and classified nuclear information and policy.

Mr. Cooper is currently the Chief of Classification Management and Collaboration Group within the area of the Chief Information Officer for the CIA. His responsibilities include oversight of CIA programs and protecting classified information, and compartmented information. He also serves as the Restricted Data Management Official for the CIA where he oversees the CIA’s handling of nuclear weapons information and the Senior Agency Official for Controlled Unclassified Information.

Mr. Cooper was promoted into the Senior Intelligence Service in 2009. He holds a Bachelor of Science in Education from Central Michigan University and a Master’s in Management with work at Seattle Pacific University’s MBA program. Harry has held a faculty position at Ferris State University and has taught a number of professional development courses for the CIA. His professional memberships have included National Classification Management Society and the American Society for Industrial Security. Mr. Cooper has earned numerous awards for his work from both the CIA and the Director of National Intelligence.

Minimizing Costs and Time-to-Solution Using FedRAMP Cloud Download Presentation

Federal agency use of cloud-based IT infrastructure has accelerated in the past two years. This presentation takes a look at the primary drivers of cloud adoption and business benefits to federal agencies. Insights for addressing Records Management and the requirements related to security, scale, and high availability will be discussed.

Todd Gagorik – Senior Manager – Federal Solutions, Amazon Web Services

Since early 2006, Amazon Web Services (AWS) has provided companies of all sizes with an infrastructure web services platform in the cloud. With AWS you can requisition compute power, storage, and other services–gaining access to a suite of elastic IT infrastructure services as your business demands them. As an AWS Senior Manager, Mr. Gagorik leads a team of Solution Architects that assists both Civilian and Department of Defense customers in understanding how to better utilize the offerings of Amazon Web Services to transform their IT platforms and operations. Prior to joining AWS, Mr. Gagorik served as a Technical Director at the Microsoft Technology Center.

Emergence of Information Governance – What Does it Mean for M-12-18? Download Presentation

Information Governance and the President’s Electronic Records Management Initiative — What are the major trends in Information Governance? Is this something truly different, or just a fancier way of describing Records Management? What will it take to make senior executives care about Information Governance, and how does this impact M-12-18?

John Mancini – President and Chief Executive Officer, AIIM

John Mancini is an author, speaker, and respected leader of the AIIM Global Community of Information Professionals. He believes that in the next five years, a wave of digital transformation will sweep through businesses and these businesses and organizations now face a fundamental choice between Information Opportunity and Information Chaos. As a frequent keynote speaker, John offers his expertise on digital transformation and the struggle to overcome Information Chaos. He blogs under the title Digital Landfill, has almost 10,000 followers on Twitter, and has a Klout score in the 60s. He has published seven ebook titles including “Information Chaos v. Information Opportunity: The Business Challenge for the Next Decade”, “#OccupyIT — A Technology Manifesto for Cloud, Mobile, and Social Era,” and the popular “8 Things You Need to Know About” ebook series.

He is the author of “Mancini’s Law” which states three things: Organizations are systems of information networks and they only operate effectively when there are clear and predictable information flows within and between these networks, fifty percent annual growth in the volume of digital information means that these networks – and especially the points of connection between them – will become increasingly unstable, and without intervention, the resulting #infochaos will threaten the viability of the entire system.

NARA Federal Records Center Services and Offerings Download Presentation

The National Archives and Records Administration, Federal Records Centers Program supports the Federal Government in the management and storage of temporary and pre-archival records.  Provided through interagency agreements, our services include but are not limited to the storage and management of agency records throughout their lifecycle in CFR compliant spaces, digitization services, and customized records management services.

Ron Mitchell – Customer Account Manager, National Archives and Records Administration

Ron Mitchell is based in College Park, Maryland, and joined the National Archives in March of 2010. He came to the federal government from the private sector where he held positions in finance management, sales management, and customer service as a Senior Partner for a national retail chain. Prior to his private sector business experience, he served as an Intelligence Analyst in the United States Marine Corps (USMC). Ron brings 15 years of experience in customer service and support to his current position.

NARA Updates on Federal Records and Automated Technology: Laws, Policies, Plans Download Presentation

Updates on the Managing Government Records Directive – NARA has been actively working to support the requirements of the Presidential Directive and provide guidance to Federal agencies. Staff from Office of the Chief Records Officer provide the latest developments on Capstone, recently published reports (Automating Records Management Approaches and Open Source software), OPMs records management job series, and the update to the Records Management Act.

Lisa Haralampus – Director of the Federal Records Management Policy Section in the Office of the Chief Records Officer for the U.S. Government, National Archives and Records Administration

Lisa Haralampus joined NARA in August of 2013 as Director of Federal Records Management Policy in the Office of the Chief Records Officer for the U.S. Government. In this role, Ms. Haralampus is responsible for overseeing the creation of NARA policies issued to agencies regarding records management programs and practices. She is also responsible for overseeing how NARA tracks, implements, and manages the Managing Government Records Directive issued in 2012 by OMB and NARA.

Ms. Haralampus has over two years’ experience in federal government records management and information programs from working at NARA and the U.S. Department of State. Ms. Haralampus has a Master’s degree in Library and Information Science (MLS) from the Catholic University of America and is a certified Project Management Professional (PMP).

Don Rosen – Director of Policy Analysis and Enforcement in the Office of the Chief Records Officer for the U.S. Government, National Archives and Records Administration

Mr. Rosen arrived at NARA in 2008 as a member of the Electronic Records Management Policy Team. Don Rosen oversees the Electronic Records Format Team, the Oversight Team, and the Records Management Policy Team. He has contributed to the development of multiple guidance products on topics such as Web 2.0/social media, cloud computing, shared drives, and email. In addition, he is NARA’s representative to ISO TC 46/SC11. Prior to joining NARA, Mr. Rosen spent 15 years in the private sector helping federal customers on a variety of records and information management projects.