Many Capture Solutions involve processes ranging from a single workstation where all work is accomplished to multi-workstation systems with complex supporting workflows. Often customers are moving from a manual paper process where traditional concepts may need to be revised to best utilize the capture technology. A guided Business Process Review will aid your department in understanding the “As-Is” condition and help develop the realistic “To-Be” environment.
It is critical to first standardize the process. If any process is not standardized it can’t be effectively evaluated/improved.
And it is important to get knowledgeable “outsider” input/feedback. An outsider’s insight is valuable because they know the technology, are aware of similar solutions, and are not bound by internal relationships or historical practices.
The Business Process Review Activities
As with any process it is important to important for BPR activities to be conducted using a structured approach. While the BPR process is honed to each customer’s unique requirements, the key components are:
1. Understand the problem
2. Determine data to measure
3. Gather data/metrics
4. Evaluate the information
5. Implement changes