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Infocap – Omni-Channel Capture Solution

Overview

Secure distributed capture leverages desktop scanners, multi-function devices, shared network scanners, smart phones, and tablets to extend existing business processes to customer facing employees, and/or distribute high-volume capture to multiple facilities. By extending your capture process out into your remote offices and employees, you leverage local expertise to accomplish the basic tasks of turning paper documents into digital images. Automation classifies the images into document types and extracts the relevant data to populate your back end business processes.

When to consider distributed capture

1. Multiple high or low volume remote capture sites
2. Need to speed time to delivery of business critical information
3. Business process that benefits from enabling power users

Key Benefits

1. Improved Accuracy & Speed to Decision Making: By accurately capturing more of the critical data that drives high value decisions at the earliest possible time, employees and managers are far more responsive to customer, partner, and supplier demands. The result is a significant improvement in operational performance and agility.

2. Increased Value & Productivity of Imaging Infrastructure: Integrated capture features enable agencies to initiate essential back-office workflows from a variety of distributed remote capture sites, general purpose devices such as MFPs, network scanners, smartphones, and tablets.

3. Lower Costs: Agencies with multiple locations can drastically reduce the costs associated with sending documents from a branch office to headquarters for processing.

InfoCap Distributed Capture Services

Architect distributed
capture security
requirements

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Help design
transformation business
processes

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Assist with solution
deployment

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Help support on-going
operations

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Provide new project
consultations

Overview

Many Capture Solutions involve processes ranging from a single workstation where all work is accomplished to multi-workstation systems with complex supporting workflows.  Often customers are moving from a manual paper process where traditional concepts may need to be revised to best utilize the capture technology.  A guided Business Process Review will aid your department in understanding the “As-Is” condition and help develop the realistic “To-Be” environment.

It is critical to first standardize the process.  If any process is not standardized it can’t be effectively evaluated/improved.

And it is important to get knowledgeable “outsider” input/feedback.  An outsider’s insight is valuable because they know the technology, are aware of similar solutions, and are not bound by internal relationships or historical practices.

The Business Process Review Activities

As with any process it is important to important for BPR activities to be conducted using a structured approach.  While the BPR process is honed to each customer’s unique requirements, the key components are:

1. Understand the problem
2. Determine data to measure
3. Gather data/metrics
4. Evaluate the information
5. Implement changes
6. Measure

InfoCap Business Process Review Services

1. Guide your department through the BPR Process
2. Provide “outsider” insight based upon industry “Best Practice” standards
3. Assist with metrics development / evaluation
4. Assist with metrics based Capture Solution modifications